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221 Adelaide Terrace, Perth, Western Australia 6000 Australia
Dive into the heart of Perth and discover a haven of comfort at Novotel Perth Langley. This stunning hotel is perched on the banks of the picturesque Swan River, opposite the tranquil Langley Park, with the bright lights of the city just a short stroll away. With 256 spacious rooms and suites offering breathtaking city or river views, you'll feel right at home.
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4 months ago
I just wanted to say that the whole team at Novotel was amazing, from the front of house to the restaurants and the housekeeping team. Rachel from reservations and Julia from the front of house team really made my stay feel very relaxing and enjoyable.
3 months ago
Extremely below-average and overly disappointing Hotel. Bed and not only worn out but are uneven making it impossible to have a good night sleep. It’s a good hotel if you want to stay in a 1 Star hotel but he’s definitely far below-average for what they claim. Asked for a bottle of water and was told that I needed to pay for one, Which happens to be complimentary in most Accor properties that I stay out around Australia. At close to $200 per night mid week in middle of winter, one would assume they would want to impress their guests not drive them away!
3 months ago
Always stayed at Novotel Perth Langley when I visit Perth. Though the rooms are getting old, I like the location and there’s been nothing to complain about till now. Stayed for 3 nights last week, thought I paid for the room during check in with my card. To my shock after returning home, I found out that during check in, the hotel charged of the room rate and deposit on my card TWICE. Because the first charge had been earmarked as a “holding marker”, the 2nd charge resulted in the bank withdrawing my funds from another currency causing me to suffer an exchange loss. After a supposed enjoyable holiday, I had spent 2 days trying to sort things out with the bank as well as with the hotel. It has been 6 days since Novotel has been fully paid and yet it still has not released the amount it had held on a “holding marker”. Despite sending numerous emails and trying to understand why the hotel had made such an error, the Novotel staff have failed to give any reasons or solutions for this issue. I am immeasurably disappointed.
4 months ago
Standard Novotel, they definitely try and are a level above many but it's obvious you're not in a 5 star facility. The staff are great however and will help with any requests. Breakfast is standard fare but not terrible. I stayed in the 1 bedroom apartment and the surpising thing was it didn't include a washing machine, which I'd guess is one of the main reasins travellers have for choosing an apartment over a standard room.
4 months ago
No bell service upon arrival despite 2 empty luggage trolleys stationed on each side of the entrance. One of the 3 reception staff could have at least offered assistance however none did while I struggled with my four bags. Bathroom was not very clean upon check in with a few hair strands in tub, floor also a few stuck at the back of the door. Minibar had spilled milk coming from a slightly torn milk box left inside. Room make up on our second day was just the same. Not detailed. At the coffee house at breakfast, I did not feel welcomed with the way the Filipino staff questioned me with an unsure tone if our room came with breakfast and made us wait a bit while flipping through her checklist to verify on ‘both days’ while we noticed how she happily let the other guests proceed to walk in first then tick her list. If your staff is not trained well to serve all guests alike with the same SOPs, your staff comes across as racist. Our experience has left us with a bitter taste.