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Frequently Asked Questions

Find answers to the most common questions about Exploreden and our travel services.

Exploreden is a global online travel platform where users can discover and book hotels, activities, and curated travel experiences with ease.

Yes. Exploreden is an IATA-accredited travel agency, committed to secure and professional travel services.

You can book hotels, travel experiences, tours, and activities around the world.

Yes. Our app is available on both Android and iOS. Some features are exclusive to the mobile app experience.

Use the search bar on our homepage or app, enter your destination, travel dates, and preferences to see available options.

Itinify is our AI-based itinerary planner that helps you organize your hotel stays and experiences into a day-by-day plan.

Yes. You must log in to your Exploreden account to make a booking. This helps us keep your reservations secure, allows you to manage your bookings easily, and ensures a personalized experience.

Yes. We offer subscription plan like Adventurer which come with perks like early access to deals, discounts, and travel credits.

We accept major debit and credit cards, Apple Pay, Google Pay, and selected local payment methods based on your location.

Yes, depending on the provider's policy. You can check cancellation terms at checkout or in your booking details.

You'll receive an instant confirmation by email, and all your bookings will also be stored in the "My Bookings" section of your account.

Check your spam folder first. If it's not there, log in to your account or contact our support team for assistance.

Use the live chat in our app, email us at support@exploreden.com, or message us through the Contact Us page.

No. We show full pricing up front, including taxes and service fees, before you confirm your booking.

Yes. You can make a booking under your account and add someone else's name as the primary guest or participant.

Currently, we don't offer insurance, but you are encouraged to purchase travel insurance separately if needed.

If a tour or activity is cancelled due to weather or operator issues, you'll be eligible for a full refund or rescheduling, based on provider policy.

Yes. We use secure encryption and adhere to global data protection standards to keep your information private and protected.

Yes! We offer gift booking options where you can book for a friend or loved one and send a personalized message with the confirmation.

Still have questions?

Our customer support team is here to help you 24/7.

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